Returns & Refunds
Everything sold at QC Revworks is printed and made to order for you by our print partners. Because each item is produced individually after you order it, our returns policy works a little differently from a store that ships from a warehouse. Please read it before you buy.
What we replace or refund
If something goes wrong with your order, we will make it right. Contact us within 30 days of delivery and we will send a free replacement or issue a full refund if your item:
- arrives damaged or defective;
- has a misprint, a print in the wrong place, or noticeably poor print quality;
- is the wrong item, size, or color compared to what you ordered; or
- never arrives, and the carrier tracking confirms it was lost.
Email info@qcdevworks.com with your order number and a photo or two of the problem. You do not need to ship anything back. We usually respond within one business day and will tell you whether we are reprinting or refunding.
What we cannot accept
Because each item is made specifically for your order, we cannot accept returns or exchanges for:
- a change of mind;
- ordering the wrong size (each apparel listing includes garment measurements in inches, so please compare them with something you already own); or
- slight variations in color between your screen and the printed product.
Cancellations and address changes
Orders go to production quickly, often within a few hours. If you need to cancel an order or fix a shipping address, email us right away with your order number. If production has not started we will cancel and refund you in full. Once an item is in production it cannot be cancelled.
If a package is returned to us because the address you entered was incomplete or incorrect, we can reship it to a corrected address for the cost of shipping.
Refunds
Refunds are issued to the original payment method through our payment processor, Stripe. Depending on your bank or card issuer, the refund usually appears within 5 to 10 business days. If you have not seen it after 10 business days, contact us and we will send you the refund reference.
Questions
Email info@qcdevworks.com or use the contact form. Include your order number so we can find your order quickly.